Contracts, Paperwork and Insurance Details

What is a binding estimate?

A binding estimate, or binding cost of service, specifies in advance the exact cost of the move based on the services requested, or deemed necessary, at the time of the estimate. Binding estimates are valid for the time period specified, up to 60 days.

If you add items to be moved or require additional services such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature.

What is a tariff?

This is the list of rules, regulations, available services and resulting charges used by all motor carriers which provide interstate transportation of household goods. The tariffs are published by the Household Goods Motor Carrier Bureau and include various services. The tariffs are available for your inspection upon request. If you move within the same state, that state’s tariff will apply.

How can I obtain a receipt for my payment?

You can contact your move counselor who will be able to mail or email you a receipt.

How and when should I pay?

Tariff provisions require that all charges be paid before your shipment is delivered to your destination, unless prior arrangements have been made for later billing.

Payment for your shipment can be made by one of the following methods: money orders, cashier’s checks and most major credit cards. Please check with your counselor for acceptable credit cards. Personal checks are not accepted, so please allow for enough time to get an acceptable form of payment if you’re arriving on a weekend or holiday.

All payment forms apply to both binding and non-binding estimates.

If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery. Should your actual costs exceed the estimate, a bill will be sent 30 days after delivery for the amount due.

Payment of estimated charges plus 10% does not apply if goods are delivered into storage. If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse. You will then be assessed storage charges based on the applicable rates set forth in our tariff. Storage charges are due at the time the shipment is delivered.

Do you provide insurance?

For domestic moves, we offer “valuation coverage,” which covers your belongings while they are in our care. Valuation coverage for full value protection is determined by using $6 per pound of the estimated weight of your shipment with a $0 deductible. So if your estimated shipment weighs 4,000 lbs., your coverage is $24,000.

For international moving, we offer a Global Protection plan. You can insure your shipment based on the final weight of your items (at $14/hundred weight) or you can insure it based on a valued inventory. If you decide to do valued inventory, you will need to complete the valuation yourself. All forms for either option are due before our crew arrives to pack everything. Both options include a $0 deductible.

Am I protected against loss or damage while my goods are in transit?

Yes, but how much protection and its cost to you depend upon the “valuation” program you choose.

The valuation option you select determines the basis for your claim, how it will be settled and establishes how much you will be reimbursed. The liability for loss or damage is based upon applicable tariffs, as well as federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff-based level of motor carrier liability.

There are three different valuation options to choose:

  • Released Rate Liability – Basic Coverage
    • With this type of valuation, the maximum liability for loss or damage to any of your belongings is 60 cents multiplied by the weight of the article. This is the basic liability level and is provided at no charge to all moves.
  • Full-Value Coverage
    • Under this protection plan, if your articles are lost or damaged while in our care, they will either be repaired or replaced with like items, or a cash settlement will be made for the current market replacement value, regardless of the age of the item.
  • Items of Extraordinary Value
    • “Articles of extraordinary value” refers to items having a value of more than $100 per pound. All “articles of extraordinary value” in your shipment must be listed on the High-Value Inventory form, which you’ll receive from your move counselor. Following is a partial list to help you identify items that might fall under this classification: furs, art collections, crystal, figurines, antiques, Oriental rugs, china and antique or high-end silverware.

What happens if I lose my paperwork and need copies for my records?

Not a problem! We keep electronic copies of all of your paperwork and can either email or fax them to you.

Will I receive a survey after my move?

Yes, we want to be sure the quality of service you received measures up to the high standards we set for ourselves. You will receive our customer survey up to seven days after your relocation via the email address you provided to your move counselor.

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